Support
We’re here, and we’re human
Bloom is made by a small team of real people. If something isn’t working — or you just have a question — write to us and a person will reply.
Email us anytime.
Tell us what happened, what you expected, and the email on your account. We aim to reply within 1–2 business days.
Frequently asked questions
How do I join my partner?
Bloom is built for two. The first partner creates the family account, then shares their invite code from within the app (you’ll find it in Settings → Partner). The second partner downloads Bloom, taps “Join my partner” during onboarding, and enters the code. From then on you share one journey — the same week, the same timeline, both of your check-ins.
How do I restore my purchases?
On a new or reinstalled device, sign in with the same Apple ID you used to purchase, then go to Settings → Restore Purchases in Bloom. If your purchase doesn’t reappear, email us with the Apple ID receipt and we’ll sort it out together.
How do I delete my data?
Email hello@conduitai.io from the address on your account with the subject “Data deletion request”. We will permanently delete your account, journal entries, and uploaded photos and videos within 30 days — usually much faster. You can also request a full export of your data first if you’d like to keep a copy. See our privacy policy for the full picture.
I’m testing via TestFlight — how does that work?
Thank you for being one of our first families! TestFlight builds expire after 90 days, so keep the TestFlight app updated to receive the latest build. If a build expires, won’t install, or you hit a bug, Apple’s guide is here: testflight.apple.com — and please email us directly too; feedback from early families shapes what Bloom becomes.
When does Bloom launch on the App Store?
Bloom is currently in TestFlight and will launch on the App Store soon. Join the waitlist from our homepage and we’ll send you one email the day it’s ready.